There are some users who state the Shuffle feature on Spotify can cause problems with Alexa. Next, just turn up the volume to see if the music starts playing. Press and hold the microphone for 2 seconds, release it and the device should be unmuted. If you see a red light on the top of your device near the microphone button, then it’s muted. Your Echo device could have accidentally been muted, or the volume could be too low to hear the music. Spotify Deleted My Account: What Can I Do?.Make Sure That You Are Logged Into Your Spotify
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